Refund Policy
Last updated: January 24, 2026
48 Hours
Refund Window
Unused Only
Credits Must Be Intact
Email Us
Simple Process
Why This Policy?
ShortFuel is a usage-based service. When you use credits to generate voiceovers, captions, or videos, we incur real costs from AI providers. That's why we can only offer refunds when credits haven't been used — once the service is delivered, we can't undo those costs. We believe this is fair for everyone.
Refund Eligibility
Eligible for Refund
- • Purchase made within the last 48 hours
- • No credits have been used
- • No subscription features accessed
Not Eligible
- • More than 48 hours since purchase
- • Any credits have been consumed
- • Subscription benefits were used
How to Request a Refund
Email us within 48 hours
Send a request to [email protected]
Include your account email
We'll use this to locate your purchase and verify eligibility
Receive your refund
Processed within 5-10 business days to your original payment method
Subscriptions
Cancel anytime from your account settings. Refunds are available within 48 hours if no credits or benefits were used. You'll keep access until your billing period ends.
Payment Processing
All payments are securely processed by Polar, our merchant of record. Refunds are issued through Polar to your original payment method.
HootCodes LTD - ShortFuel Support
Sofia Center, Aleksandar Stamboliyski Blvd 55, 4 · Sofia, 1000, Bulgaria
We want you to love ShortFuel. If you have any issues, reach out — we're here to help.